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Food and Beverage Short Course Introduction - The Dining Experience

Food and beverage serving and related workers are the front line of customer service in restaurants, cafeterias, and other food service establishments. Depending on the establishment, they take customers’ food and drink orders and serve food and beverages.
Most work as part of a team, helping coworkers to improve workflow and customer service. The job titles of food and beverage serving and related workers vary with where they work and what they do.

The following are examples of types of food and beverage serving and related workers:
Combined food preparation and serving workers, including fast food, are employed primarily by fast-food restaurants. They take food and beverage orders, prepare or retrieve items when ready, fill cups with beverages, and accept customers’ payments. They also heat food items and make salads and sandwiches.
Counter attendants take orders and serve food over a counter in snack bars, cafeterias, movie theaters, and coffee shops. They fill cups with coffee, soda, and other beverages, and may prepare fountain specialties, such as milkshakes and ice cream sundaes. Counter attendants take carryout orders from diners and wrap or place items in containers. They clean counters, prepare itemized bills, and accept customers’ payments.
Food servers, nonrestaurant, serve food to customers outside of a restaurant environment. Many deliver room service meals in hotels or meals to hospital rooms. Some act as carhops, bringing orders to customers in parked cars.
Dining room and cafeteria attendants and bartender helpers—sometimes collectively referred to as bus staff—help waiters, waitresses, and bartenders by cleaning and setting tables, removing dirty dishes, and keeping serving areas stocked with supplies. They also may help waiters and waitresses by bringing meals out of the kitchen, distributing dishes to diners, filling water glasses, and delivering condiments. Cafeteria attendants stock serving tables with food trays, dishes, and silverware. They sometimes carry trays to dining tables for customers. Bartender helpers keep bar equipment clean and glasses washed.
Hosts and hostesses greet customers and manage reservation and waiting lists. They may direct customers to coatrooms, restrooms, or a waiting area until their table is ready. Hosts and hostesses assign guests to tables suitable for the size of their group, escort patrons to their seats, and provide menus. They also take reservations over the phone, arrange parties, and help with other customers’ requests.


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Food and Beverage sevices

The food and beverage service is part of the service-oriented hospitality sector. It can be a part of a large hotel or tourism business and it can also be run as an independent business. The members of the F&B Services team are required to perform a wide range of tasks which include preparation for service, greeting the guests, taking their orders, settling the bills, and performing various other tasks after the guests leave.

Let us see the F&B services in hotels, structure of F&B department and ancillary services in a hotel.

Food and Beverage Services in Hotel

Most of the star-ranked hotels offer multiple F&B services in their hotels. They can be −

• Restaurant
• Lounge
• Coffee Shop
• Room Service
• Poolside Barbecue/Grill Service
• Banquet Service
• Bar
• Outside Catering Service

Food and Beverages Division

The Food and Beverage Division is responsible for the dining rooms, restaurants,  galleys, bars, cleaning and provisions. The division is run by the Food and Beverage Director. The seating arrangements, service and overseeing of the staff is the  responsibility of the dining room manager, or maitre d'.

The head waiters, who are under the maitre d' are responsible for waiters and busboys. Altough waiters and busboys are entry level positions, those with previous experience from hotels or restaurants are prefered.

The Food and Beverage Department on a cruise ship offers the following restaurant jobs: Maitres D' / Restaurant Manager, Dining Room Head Waiter / Waitress, Dining Room Waiter / Waitress, Dining Room Assistant Waiter / Waitress, Dining Room Junior Waiter / Waitress , Cocktail Waitress / Waiter, Bartender, Buffet Steward / Stewardess.

Buffet Steward / Stewardess - serves meals, drinks and cleans tables - altough no experience is required, some is preferred. This job has strong possibilities for promotion to Bar Steward, Junior Waiter, Assistant Waiter or Waiter.

Bar Accountant - takes care of accounting procedures of the bar department - some accounting education is required.

Bartender - serves alcoholic beverages to passengers - this job requires good English language skills.

Bar Steward / Stewardess - serves alcoholic beverages to passengers - some experience and good English language skills are required. This job has possibilities for promotion to Bartender.

Bar Boy / Bar Utility - cleans the lounges and re-stocks bar supplies - this is an entry level position so no experience is required. This job has possibilities for promotion to Bar Steward.

Dining Room Junior Waiter / Waitress - assists dining room assissten waiters, serves meals and drinks - This job has possibilities for promotion to Dining Room Assistant Waiter.

Dining Room Assistent Waiter / Waitress - assists dining room waiters, serves passengers - requires some experience and good English language skills. This job has possibilities for promotion to Dining Room Waiter.

Dining Room Waiter - serves passengers, explains the dishes, makes recommendations, supervises assistant waiters - this job requires lots of experience and very good English language skills. Has possibilites for promotion to Dining Room Head Waiter.

Dining Room Head Waiter - serves certain stations in the dining room, supervises other waiters - requires lots of experience in managing waiters and prior restaurant experience. Also very good English language skills are required.

Maitre d' / Restaurant Manager - takes care of seating arrangements and service, oversees the entire staff of the dining room. This job requires fluent English language skills.